Refund Policy – A2ZSMS Services

Last Updated: August 2025

This Refund Policy (“Policy”) explains the terms and conditions under which refunds may be provided for purchases made on or through A2ZSMS Services. By making any payment to A2ZSMS Services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Policy.

1. Nature of Our Services

A2ZSMS Services provides bulk messaging, transactional SMS, OTP delivery, voice call services, and other communication solutions. All purchases are for the acquisition of prepaid credits (also referred to as “tokens”) that can be used within our platform to send messages or access our services.

Once a payment is made, the corresponding credits are automatically and instantly added to your account and are available for immediate use. Because these credits are digital, consumable, and accessible instantly, all sales are considered final.

2. Demo and Testing Before Purchase

We understand the importance of evaluating a service before committing to payment. For this reason, A2ZSMS Services provides a free demo account or test credits to allow you to experience our platform’s functionality, delivery rates, and user interface before making a purchase.

We strongly encourage all customers to utilize the demo before purchasing credits. By proceeding with payment, you confirm that you are satisfied with the demo results and the quality of the services offered.

3. No Refund Policy

All payments made to A2ZSMS Services are non-refundable except as expressly provided in Section 4 (“Exceptions”). This is because:

• Credits are issued instantly upon payment confirmation.
• Credits can be used anytime during their validity period.
• Our system provides the ability to test services before purchase.

A change of mind, dissatisfaction after use, or inability to utilize services due to reasons beyond our control (e.g., incorrect mobile numbers, poor network conditions, DND restrictions, regulatory blocking) do not qualify for a refund.

4. Exceptions to the No Refund Policy

While refunds are generally not provided, exceptions may be considered under the following circumstances:

• Duplicate Payment: If you accidentally make the same payment more than once for the same order and credits are duplicated in error.
• Payment Deducted but Credits Not Received: If a payment is successfully charged to your account but credits are not added, and our technical team is unable to resolve it within 7 business days.
• Regulatory Restrictions: If after purchase, government regulations restrict the use of the service entirely, and credits remain unused.

All such refund requests must be supported by valid proof of payment (transaction ID, payment gateway receipt, etc.).

5. Process for Requesting a Refund

To request a refund under the limited exceptions above:

1. Email our support team at support@a2zsms.in within 7 calendar days of the payment date.
2. Include your account details, payment receipt, and a clear explanation of the issue.
3. Our team will investigate and respond within 5–7 business days.

If your request meets the criteria for an exception, we will process the refund through the original payment method within 14 business days after approval.

6. No Refund for Used or Partially Used Credits

Once credits are used, either fully or partially, no refund will be provided for the portion that has been consumed. This applies even if the usage results did not meet expectations due to factors outside our control (e.g., recipient device issues, incorrect numbers, network failures).

7. Responsibility of the Customer

It is the customer’s responsibility to:

• Ensure the accuracy of the data uploaded for message delivery.
• Test the platform using the free demo before making a purchase.
• Understand applicable telecom regulations and restrictions in their region.
• Maintain sufficient account balance to complete campaigns.

8. Dispute Resolution

In the event of a payment dispute, customers are encouraged to first contact A2ZSMS Services directly to seek a resolution. We will make reasonable efforts to resolve issues promptly and fairly. Chargebacks or payment disputes raised without following this process may result in suspension of your account.

9. Policy Updates

A2ZSMS Services reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on our website, and the “Last Updated” date will be revised accordingly. Continued use of our services after such changes constitutes acceptance of the updated Policy.

10. Contact Information

If you have any questions regarding this Refund Policy, please contact us at:

A2ZSMS Services
Email: support@a2zsms.in